Thanks for installing Segments and giving us a shot!
What plan am I on during my free Segments trial?
When you sign up for our free 14-days Segments trial via the Shopify app store, you will go through our onboarding process which allows you to select which paid plan you'd like to trial.
Compare all our plans here.
How does the customer sync limit work?
Regardless of which plan you choose, all your customer data will be processed and you can run all our analytics features on your customer list.
How the sync limit works is we limit the number of customers you can sync to each individual channel.
So let's say you are on the Core plan (50,000 sync limit), and you want to sync a customer segment that is 100,000 to Klaviyo, Facebook, and Google. You'll only see the first 50,000 customers of the 100,000 in Klaviyo, Facebook, and Google.
Let's say you have another segment you want to sync that is 20,000 customers. You can sync these 20,000 customers to Klaviyo, Facebook, and Google since it is under the sync limit.
Trial Extensions
The free trial lasts for 14 days. If your trial has already ended but you want some more time to evaluate, you can contact Segments support and request a trial extension
Trial Expiration
When your trial expires, your account will automatically charged by Shopify for the plan you chose. You can always downgrade to our Free Forever plan during the trial.
Check out our Getting Started help section to make the most out of your 14 days and uncover some hidden revenue opportunities.
Feel free to contact us at any time during your trial by emailing us or chatting with us directly (click on the chat bubble in the bottom right). We’re here to help! Happy Segmenting 😎
