All FAQ

Why isn't my data loading in Segments?

You've just installed Segments but you don't see any data in the home, and you are not able to access most of our features.

When you first install Segments, we immediately begin to ingest and scan all your historical data from Shopify. The initial onboarding lets us build powerful analytics dashboards and look for opportunities.

This process might take a few hours or more, especially if you have a large amount of data. But don’t worry! This onboarding process only needs to happen once. Afterward the initial data onboarding, we scan your data on a daily basis.

As always, if you need any extra support or have any further questions, book a free onboarding call with our onboarding specialists!

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